with Impact

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The Need

The ability to communicate positively and effectively has always been important.  For many roles in biopharma companies, it’s essential to success.  Internal and field-based professionals must interact with a range of sophisticated customers and stakeholders to align resources, foster positive working environments, and get things done.

This series of courses is designed to provide life science professionals with the communication skills they need to succeed in today’s environment.


Building a Positive Communication Climate 

Introduction to Communication Climate (Session 1)

The communication climate is the social tone of a relationship.  It can be positive, negative, or neutral.  Learners explore the characteristics of positive, negative, and neutral climates and their impact on working relationships and outcomes.  They also explore behaviors that can lead to positive and negative climates, and learn ways to transform a negative communication climate into a positive one.

Emotional Intelligence (Session 2)

Emotional intelligence is the ability to understand and manage one’s own emotions—and others’—in positive ways to communicate, achieve objectives, and reduce conflict.  Emotional intelligence is key to maintaining a positive communication climate.  It’s also essential for professionals that lead others, work in teams, or engage with customers and other stakeholders.  In this session, learners will explore the two competencies, four skills, and sixteen behaviors related to emotional intelligence.

Pivotal Discussions (Session 3)

Sometimes, a communication climate can become negative when misaligned expectations surface. Engaging in a “pivotal discussion” can transform a negative climate into a positive one.  Learners focus on the three components and five key steps to engage in a successful pivotal discussion.

Creating Engaging Presentations with Impact

This program prepares learners to deliver engaging presentations that capture (and hold) an audience’s attention and achieve the desired results.  It also helps learners identify and practice the skills they need to more effectively moderate and/or facilitate interactive meetings and workshops.

Learners explore the differences and similarities between presenting and facilitating.  They also learn the key “dos and don’ts” associated with presenting and facilitating, the importance of body language and how to enhance impact through nonverbal communication, guidelines for using visuals to maximize impact, and more. 

Intended Learner Audiences

The courses in this series are appropriate for any life science professional who must routinely communicate with colleagues, customers, and other stakeholders, as well as those whose roles involve facilitating meetings or workshops and delivering presentations.  These include:

  • Account Managers
  • Account Directors
  • Field Medical Personnel
  • Field Sales Representatives
  • Learning and Development Professionals
  • Other team members who engage with customer or stakeholder groups


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